SHIPPING & RETURNS POLICY

Effective Date: June 30, 2026
Last Updated: June 30, 2026

At Goddess and Grove LLC (“Goddess and Grove,” “we,” “us,” or “our”), we know you're excited to receive your magical treasures. We take care in preparing and shipping every order, and we appreciate your patience while we lovingly prepare your items for their journey to you.

This Shipping & Returns Policy explains how we process and ship orders, as well as our policies regarding returns, exchanges, refunds, and issues with your order.

By placing an order with Goddess and Grove, you acknowledge and agree to the policies outlined below.

1. Order Processing Times

Most orders are processed and prepared for shipment within 3 business days after your order is placed.

Some orders may require additional preparation time. Orders containing handcrafted, custom-made, made-to-order, or specialty items may take longer to process before they are shipped. In that case, there should be more information in the items description.

Processing times are estimates and may vary depending on order volume, product availability, seasonal demand, or the nature of the items included in your order.

If your order contains multiple products with different processing times, your order may be shipped together once all items are ready, unless otherwise communicated.

Please note that weekends and holidays may not be included in business-day processing times.

2. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

If you have created an account with Goddess and Grove, you may also be able to view your order and tracking information through your account.

After a shipping label is created, it may take 1–3 business days for the carrier's tracking system to update and show movement.

If your tracking information does not immediately show an update, please allow the carrier time to receive and scan your package.

3. Estimated Delivery Times

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

For most U.S. orders, delivery generally takes approximately 5–15 business days after the order has shipped. Many orders may arrive sooner.

Delivery times can vary based on several factors, including:

• Your location;

• The shipping method selected;

• The shipping carrier;

• Weather conditions;

• Holidays and seasonal shipping volume;

• Carrier delays;

• Customs processing; and

• Other circumstances outside our reasonable control.

Once an order has been shipped, delivery is handled by the applicable shipping carrier. Goddess and Grove is not responsible for carrier delays or delays caused by circumstances outside our control.

4. International Orders

International orders may require 30 days or more for delivery, depending on the destination, shipping method, customs processing, and local delivery conditions.

International customers are responsible for reviewing and complying with the laws and import requirements applicable in their destination country.

Additional charges may apply to international orders, including customs duties, import taxes, tariffs, brokerage fees, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping charges paid to Goddess and Grove.

Please be aware that customs processing may cause delays that are outside of our control.

5. Shipping Address

Please carefully review your shipping information before completing your purchase.

Goddess and Grove is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided at checkout.

If you realize that you have entered an incorrect shipping address, please contact us as soon as possible at sales@goddessandgrove.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if you request that the order be shipped again.

6. Lost, Stolen, or Missing Packages

Once your order has been shipped and transferred to the shipping carrier, the carrier is responsible for the delivery of the package.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's mailroom or management office, and the carrier for additional information.

If you believe your package has been lost or stolen, please contact the shipping carrier directly to initiate a claim when available.

You may also contact us at sales@goddessandgrove.com and we will do our best to assist you.

Goddess and Grove is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.

7. Damaged or Incorrect Orders

We carefully prepare and package each order, but occasionally an item may arrive damaged or you may receive an incorrect item.

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 3 days of delivery at sales@goddessandgrove.com.

Please include:

• Your order number;

• Your name and contact information;

• A description of the issue; and

• Clear photographs of the item and packaging, when applicable.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement, store credit, refund, or other remedy, depending on the circumstances.

Please do not return damaged or incorrect merchandise unless we provide instructions to do so.

 

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RETURNS & EXCHANGES

8. Our Return Policy

We want you to feel happy and confident with your Goddess and Grove purchase.

If you are not completely satisfied with an eligible item, you may contact us. 

Because each of our items is uniquely energetically charged and prepared with intention, all sales are final. We appreciate your understanding and encourage you to reach out to us with any questions before placing your order. 

Please contact us at sales@goddessandgrove.com if there is an extenuating circumstance and we will work with you on a case by case basis.

Items returned without prior authorization may not be accepted.

 

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9. Return Shipping Costs

Unless the item received was damaged, defective, or incorrect, the customer is generally responsible for the cost of return shipping.

Original shipping charges are non-refundable, except where otherwise required by applicable law.

If an item is returned because it was damaged, defective, or incorrectly shipped, Goddess and Grove will review the circumstances and, where appropriate, provide a replacement, refund, or return shipping assistance.

10. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5 business days for us to process an approved refund. Your financial institution or payment provider may require additional time to reflect the refund in your account.

Refunds generally do not include original shipping charges unless otherwise required by applicable law or stated in this policy.

11. Final Sale Items

Items identified as final sale are not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect, or unless otherwise required by applicable law.

Any final-sale designation will be communicated at the time of purchase whenever applicable.

12. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at sales@goddessandgrove.com

We will make reasonable efforts to accommodate cancellation or modification requests received before an order enters processing or fulfillment.

Once an order has entered processing or has shipped, we may be unable to cancel or modify it.

If an order cannot be canceled before shipment, you may request a return in accordance with this policy, if the item is eligible for return.

13. Holiday and Seasonal Orders

During holidays, special events, promotions, or periods of unusually high order volume, processing and delivery times may be longer than usual.

We encourage customers placing time-sensitive orders to allow additional time for processing and shipping.

Unless a guaranteed delivery date is expressly provided, Goddess and Grove cannot guarantee that an order will arrive by a particular date.

14. Changes to This Policy

We may update or revise this Shipping & Returns Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Any changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.

15. Contact Us

We are here to help and want your Goddess and Grove experience to be as smooth and joyful as possible.

If you have questions about shipping, returns, exchanges, refunds, or an order you've placed, please contact us:

Goddess and Grove LLC
Email: sales@goddessandgrove.com
Website: www.goddessandgrove.com

Thank you for your patience, your understanding, and for being part of the Goddess and Grove community. We appreciate your support and are so grateful to be part of your journey.

Last Updated: July 30, 2026